Wednesday, September 13th, 2023 6:48 PM


Xfinity Hotspot

Hello, when trying to connect to my xfinity hotspot it says my sign in is not recognized. 

Official Employee


717 Messages

9 months ago

Hello, @user_7200ec. Thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance with Hotspot connections. 


Are you trying to connect to your home Hotspot, or a Xfinity Hotspot outside your home network trying to log in with your Xfinity ID?


When trying to connect to the Hotspot do you see a padlock next to it, and if so do you see multiple Xfinity Hotspots to choose from? 


When I go to connect to my network, I can see some of my neighbors networks as well and have accidentally tried to sign in to their secured Xfinity Hotspot before. Here is a good article that goes over Hotspots: https://www.xfinity.com/support/articles/about-xfinity-wifi-internet

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