1 Message

Mon, Oct 4, 2021 2:29 AM


Xfinity flex

Not connecting  won’t connect tried everything


Official Employee


644 Messages

1 y ago

Hi @user_7f9263! Sorry to hear about the Flex issue. This should now be resolved. If you are still seeing this error, please reset your Flex equipment by unplugging the power cord from the outlet for approximately 5 minutes before plugging it back in. Once you do, you should see the equipment restart and the error message should be gone. If not, please send a direct message to us, using the following instructions:




(Full credit to @BruceW for this excellent explanation!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon or https://comca.st/3DdKGXr

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

See https://comca.st/3iBmUg9 for an example.

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