Hi @user_7f9263! Sorry to hear about the Flex issue. This should now be resolved. If you are still seeing this error, please reset your Flex equipment by unplugging the power cord from the outlet for approximately 5 minutes before plugging it back in. Once you do, you should see the equipment restart and the error message should be gone. If not, please send a direct message to us, using the following instructions:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
CCGina
Official Employee
•
800 Messages
4 years ago
Hi @user_7f9263! Sorry to hear about the Flex issue. This should now be resolved. If you are still seeing this error, please reset your Flex equipment by unplugging the power cord from the outlet for approximately 5 minutes before plugging it back in. Once you do, you should see the equipment restart and the error message should be gone. If not, please send a direct message to us, using the following instructions:
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