Visitor
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1 Message
Xfinity Flex Xi6-A code ENT-22011 Help??
My box stopped working randomly, every app wouldn't open. I restarted it and now I keep getting that didn't go as planned please try again ENT-22011. Everything I've found online says this hasn't been fixed for over a year. Is this fixable or do I have to move to a company that cares about its customers?
XfinityJamesC
Official Employee
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1.8K Messages
2 years ago
Greetings, @user_b3a8e1! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your Flex box, but you have definitely come to the right place for assistance.
We did receive notification a couple days ago that there was a known programming issue with some of our X1 and Flex devices, which caused them to display
an "Oops! Unfortunately this feature is not working" error.
Fortunately, this issue was officially resolved on Wednesday morning (8/31) by our amazing support team, and a new update was sent to all active equipment. If you're still having this problem, please try restarting your TV Box by unplugging the power cord from the back of your device, wait 20 seconds, then plug the power cord back in. It may take several minutes for the experience to reload, but the error should go away.
Please let me know if you have any questions or need assistance with anything else. Our amazing Digital Care Team is always ready to help, 24 hours a day, 7 days a week.
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