Thank you for reaching out here @user_xqe5i0. That link that @DreamSayerZ provided is a great tool to check on that error code issue. If you are still experiencing that issue feel free to reach back out here, and we will look further into that for you.
Thank you for trying that @user_xqe5i0. I will be happy to look into that issue from here. Could you send me a direct message with the full name and complete address for your service?
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello @user_c3a82d we can certainly assist you with getting the issue resolved if you are receiving the same error. If you haven't already we ask that you perform these intial troubleshooting steps first before we dive deeper.
Check the connections on your gateway and those to the wall to make sure they are "finger tight." Restart your gateway by unplugging it from the power outlet, wait 15 seconds and plug it back in.
Once internet connectivity is restored, go to the TV Box that is having the error.
Restart the box by unplugging it from the wall and wait 15 seconds to plug it back in. Once the restart is done, check to see if the issue is fixed.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
DreamSayerZ
Problem Solver
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862 Messages
23 days ago
@user_xqe5i0 Check this document for possible solutions; https://www.xfinity.com/support/articles/rdk-03117-x1-flex-error
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XfinityJohnG
Official Employee
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1.9K Messages
23 days ago
Thank you for reaching out here @user_xqe5i0. That link that @DreamSayerZ provided is a great tool to check on that error code issue. If you are still experiencing that issue feel free to reach back out here, and we will look further into that for you.
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user_c3a82d
Visitor
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2 Messages
8 days ago
I have the same issue. Was this resolved & if so, what steps were taken? Thx.
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