1 Message

Sun, Oct 3, 2021 11:45 PM


Xfinity flex issues

I have had xfinity flex for almost two weeks now. It has been easy to use, however today after already using it once, it is no longer working. It keeps pulling up to the settings page and says I have no apps and it is not connected. The refresh and rebooting has not worked. It is connected to my wifi and has a good signal. I keep getting error code ent-22013


Official Employee


637 Messages

1 y ago

Hi @user_09c896 and thank you for letting us know about this issue. 


This issue should now be resolved but please reach out to us in a direct message if you are still having trouble, using the following instructions: 


(Full credit to @BruceW for this excellent explanation!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon or https://comca.st/3mpCBYZ

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

See https://comca.st/3Fl5qhP for an example.

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