U

Visitor

 • 

1 Message

Fri, Aug 5, 2022 6:36 PM

Xfinity Flex isn't available

I want to get the Xfinity Flex but getting an error online that says that the Xfinity flex isn't available to me right now. Any way to fix this?

Official Employee

 • 

136 Messages

11 d ago

Oh no! I apologize for the errors received access your Xfinity Flex services. Let's review the account and services together @user_4b7ac5.

Could you please send our team a direct message with your full name and full address?

Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9r for an example.

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