1 Message

Friday, October 14th, 2022 2:14 AM

Xfinity Flex box lost in mail

I mailed off my Xfinity Flex box a day or so after receiving my replacement (original one did not function anymore).  However, I have received an additional $5 charge on my bill.  I can only assume that my package was lost.  Am I still responsible for paying for the device? I did my part by mailing it back.

Accepted Solution

Official Employee


489 Messages

4 months ago

@user_13a907 Thank you so much for your post on the Flexbox you returned. If you are still being billed for a box you returned we can definitely look into that for you. We do options as well to help if it was lost in shipping it back and we can definitely go over that all with you. If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

forum icon

New to the Community?

Start Here