1 Message

Tuesday, January 24th, 2023 4:21 PM


Xfinity Flex Box Charges

I am seeking billing help for the charges for 2x Xfinity flex boxes I have been billed for.  When I changed my service plan about a year ago, the associate advised I could get an Xfinity flex box for free with my plan.  I only received 1 Flexbox.  I have been getting billed for 2 boxes since the billing cycle of 04/02-05/01 2022 till now.  Looks like that would add up to $200 in extra charges that should not have been applied to my account.  Please assist in getting these charges refunded.  Appreciate the help!

Problem Solver


892 Messages

8 months ago

Hello @user_2b4440! Thank you so much for reaching out to us here via Forums today. I am sorry to hear about your billing issues. We want to tloo into this right away. Can you please send me a DM to start? 


Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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