Visitor
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1 Message
Xfinity Flex Box Charges
I am seeking billing help for the charges for 2x Xfinity flex boxes I have been billed for. When I changed my service plan about a year ago, the associate advised I could get an Xfinity flex box for free with my plan. I only received 1 Flexbox. I have been getting billed for 2 boxes since the billing cycle of 04/02-05/01 2022 till now. Looks like that would add up to $200 in extra charges that should not have been applied to my account. Please assist in getting these charges refunded. Appreciate the help!
XfinitySelena
Official Employee
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851 Messages
16 hours ago
Hello @user_2b4440! Thank you so much for reaching out to us here via Forums today. I am sorry to hear about your billing issues. We want to tloo into this right away. Can you please send me a DM to start?
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• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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