Visitor
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1 Message
xfinity flex and denon AVR-589 (AV SURROUND RECEIVER)
The connection is HDMI from the FLEX to the AVR-589 is HDMI and then from the AVR-589 to the Samsung TV is also HDMI going through the appropriate ports on the AVR-589. The video and audio pass through fine, but the surround sound speakers are not working. How do I get the surround sound speakers to work? BTW - with my xfinity cable box everything worked fine and the only thing changed was I went from the TV Box to the Flex box.
XfinityJoeTru
Official Employee
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7K Messages
4 years ago
Hello user_df8bf1. We appreciate you visiting and posting on our Forums. Have you tried to bypass the AV Receiver, to see if surround sound works? Doing this test will reveal if there is a settings issue within your Flex box. Note that not all programs feature full surround sound. In some cases, programs may only contain left and right stereo audio.
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