1 Message

Wednesday, July 13th, 2022 7:25 PM


X1 no casting option

I’ve heard that the Flex box has a casting option but mine doesn’t seem to bring up the option to allow casting. If there are different variations of the box that do I probably don’t have the right one but if not then I don’t know how to fix the problem. My privacy page doesn’t have the casting option for me to allow.

Official Employee


1K Messages

1 year ago

Hello @user_d194c2! Not all apps can cast on the Flex and X1 boxes. You’ll need the following:

  • A supported Xfinity Gateway with Xfinity Internet service.
    • Supported Gateways: xFi Wireless Gateway (XB3), xFi Advanced Gateway (XB6 and higher)
  • An eligible X1 TV Box as part of your TV subscription, or a streaming TV Box with Xfinity Flex service.
    • RNG150 and Pace XG1v1 X1 TV Boxes are not eligible for mobile casting.
  • A mobile device connected to your in-home network.
  • Supported apps include: Netflix, Spotify and YouTube.
    For information on each mobile app and how to cast, please refer to:

To turn on or off mobile casting:

  1. Press the Xfinity button (X1 or Flex) or home button (Flex) on your remote.
  2. Use the right or left arrow buttons to get to the gear icon, then press OK to go to Settings.
  3. Use the up or down arrow buttons to get to Privacy, then press OK.
  4. Go to Mobile Video Casting and press OK to change the setting as you’d like.

    The Mobile Video Casting option is displayed as the second of three options on the Privacy screen.

Note: Mobile casting is turned off by default on X1. On Flex, it’s defaulted to on.

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