Regular Visitor
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4 Messages
Will I lose Peacock Premium if I return the Flex box
I have XFinity for internet and voice but not TV.
I got the Flex box so I could also get Peacock Premium. After trying the box I felt it was a very poor performer compared to my Roku and Fire TV so I unplugged the Flex. I can access Peacock Premium on my other devices so that works well for me. I also did a check of the power usage and found the Flex box uses 3 times the power as the other streaming sticks. In my state we are all doing what we can to avoid wasting power, which isn't cheap here.
Today I got an email from Xfinity asking me to return the Flex box because I wasn't using it. It was not quite a demand, but a request to either use it or return it.
If I was to return the Flex box, would I lose Peacock Premium?
If I don't return it, I guess I could plug it in once in a while just so I can keep it. I turned it on today for about an hour.
CCSelena
Problem Solver
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892 Messages
4 years ago
Hi there @AZBruno! Thank you so much for reaching out to us here on our Xfinity Forums platform. I definitely understand wanting to use the Peacock Premium app on your favorite devices. Please visit https://comca.st/3yg8Kqw for more information. Essentially, yes, you can still use your Roku and Fire TV to stream.
Please let me know if you have any other questions at all! 😊
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AZBruno
Regular Visitor
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4 Messages
4 years ago
I've read the response and I have read through the referenced FAQ and it still does not answer my question in an unambiguous manner.
From the FAQ I read...
"Current customers have Peacock Premium (a $4.99 value) bundled at no additional cost if you have:
Either of the underlined situations may apply to me. But what is not clear is what happens if I return the Flex box because the box itself is not particularly useful to me. Does that mean I would no longer have Flex, and therefore would lose the Peacock Premium service?
I think what I'll do is just keep the box and turn it on once in a while.
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