S

Visitor

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2 Messages

Fri, Jul 1, 2022 4:18 AM

Wifi box X1-6 No dolby vision

I cannot even get the hdr or dolby vision with the wifi box. With Roku I get both, great upscaling. Going to return it to the store. Pic looks blurry. I have 4k tv. All looks fine with my 4k blu ray dvd player. All show hdr on and no issues, so not my tv. Check settings and see no reason why there is no hdr working. I have read multiple posts here and there seems to be no answer to why it does not work.

Official Employee

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353 Messages

3 m ago

Hi there, @SBCT2022. Thank you for creating this post. We can definitely look into assisting you with your HDR issues. You can use the following link https://comca.st/3a8IbNg to learn how to enable the 4K capabilities if they are not already enabled via the settings of the device. Let us know if you need more assistance. 

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