Visitor
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1 Message
Why can't I get this flex box if you keep saying it's available to me
I keep trying to apply for your flex box but your chatbot keeps telling me to apply every time I apply it comes back and says that it's not available to me why is that and why am I not able to get your free flexbox if it's free for me why can't I get it
CCBrian1
Contributor
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367 Messages
4 years ago
Hello @user_8f18ff , Thank you for reaching out to us through our Xfinity Forums Community, and thank you for your patience while awaiting our response. I understand that you have been trying to obtain our Flex streaming box. I'd love to help get you set up.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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