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Thursday, January 23rd, 2025 8:24 PM

why am I paying $300?

I rarely watch TV, I don't even have a phone that they are billing me for. Why are you charging me $300 per month?

Official Employee

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1.5K Messages

26 days ago

Hello @user_tgnzda, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

2 Messages

Why is it so hard to contact "customer service" ? Could it be that you don't care about your customers and have no care to service them?

Official Employee

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1.4K Messages

Hello user_tgnzda thank you so much for taking the time to reach out via our Xfinity Residential Forums and relaying your experience. We always endeavor to meet our customers where they are most, and online is no exception. Please see the many methods below on how to reach us anytime with any questions or concerns. 

 

@XfinitySupport on X/Twitter and Facebook

 

Via Live Chat on Xfinity.com

 

r/Comcast_Xfinity on Reddit

 

Google Location Reviews

 

Google and iOS Store App Reviews

 

We can be reached by phone by calling 1-800-XFINITY(934-6489) 24/7/365

 

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