jrichview's profile

New Poster


2 Messages

Wednesday, September 21st, 2022 12:45 PM


When did Comcast decide to charge for Flex service?

It was a nice benefit when it was free to XFinity customers. Now that they're going to charge monthly for the service, I think I'd rather have Roku or something. Planning to return the box and cancel.

Any thoughts?



271 Messages

1 year ago

Are you by any chance, referring to the Peacock service? The Premium tier is currently free for Comcast subscribers, but I understand an announcement was previously made that at some point, there would be a monthly charge for Peacock Premium for Comcast subscribers. Peacock itself also offers a separate free tier, but I don't know if it's available yet for Comcast subscribers.

As for Flex itself, for Internet-only customers, Flex is included with the Internet service, the first box is free, additional boxes are $5.00/month.



Problem Solver


637 Messages

1 year ago

Hello and Happy Friday!
Thank you so much for reaching out and bringing this to our attention!
Our Flex services are indeed free of charge, as well as the first streaming box. However, each additional box is billed at $5 per month.
Additionally, while the service itself is free, subscriptions may be required to certain apps being utilized within the Flex service.
So for example if someone were to want to watch Netflix, or Hulu, would need to be a subscriber to those apps, and then login via Flex! Or, if say, you were wanting to upgrade Peacock to the premium service, then of course it would consist of a fee.
Please let us know if you have any questions! We hope that clears things up a bit!
But if you have any questions specific to your account and/or what you're currently being billed for, please feel free to send us a direct message that includes your first and last name, and full-service address using the steps outlined below! 

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message



1 Message

10 months ago

My bill was suppose to be a little over $56 with taxes and fees and now it says $76.27 for next months bill. I thought they charged fees only when you have a tv package? Going to send it back. Plus added my bank account and no extra $5.00 discount which they never mentioned since I signed up. I have had a bad experience since Feb 2021 since I started my service and renewed my promotional agreement for tv, internet and landline back in March after my year was up and asked customer service if I would still be getting the same deal and price she said yes and I asked multiple time the same question and every time she verified the price, they were actually charging me $120 but she said to go ahead and make the payment and they gave me a $20.00 credit for the next month and the bill would go back to the same price but in april they charged me $130. I got sick for months from diabetes, acid reflux and herniated discs and check my account and they were over charging me for months. When I called they said no such agreement was made. I haven't had this much trouble with any other company and that's not even mentioning the mobile side of things. That's another nightmare on it's own and has been making me more ill when they don't acknowledge anything that's going on they just tell you yes they will take care of it but instead of fixing the problem they make 1 or 2 other problems and when you call they basically tell you, "they can't do anything" and want to charge you more for putting it back after they [Edited: "Language"].

Flex Streaming TV Box Rental


Taxes, Surcharges and Fees (9)





Broadcast TV Fee



TV Franchise Fee
TV Federal Universal Service Fund
TV City/local 911 Fees
TV 988 Fee
TV Colorado 911 Surcharge
TV Regulatory Cost Recovery
TV Sales Tax

You currently pay:$76.27/mo


Official Employee


192 Messages

Hello, @user_333e3f! Thank you for reaching out to our Xfinity Community page for support via Forums. You have come to the right place for all your billing and account concerns. It is truly unfortunate to hear of your recent experience with us while trying to get the best plan tha meets your needs. I hope that you feel better and had a great recovery! We would like to assist you here with correcting your  bill as well as ensuring you are on the right plan. To get started, can you send me a Direct message with your full name and service address please? 


To send a direct message [private message]:
 •    Click "Sign In" if necessary
 •    Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
 •    Click the "New message" (pencil and paper) icon
 •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
 •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
 •    - An "Xfinity Support" graphic replaces the "To:" line.
 •    Type your message in the text area near the bottom of the window
   Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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