What does the X1 box look like?

I was working when my X1 box was installed and set up. But I have lots of electronics in the equipment closet and I cannot identify the x1 box. Does anyone have a picture? The Xfinity bot keeps asking me to unplug and replug in the box and I cannot find it.

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DreamSayerZ

Problem Solver

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701 Messages

9 days ago

@user_onbmei The list of Xfinity X1 TV boxes is here; https://www.xfinity.com/support/articles/x1-hub-vs-companion-box

You likely have one of the last 2 listed.

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XfinityDena

Official Employee

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3K Messages

8 days ago

Thank you for reaching out @user_onbmei Great question! Here is a link: https://www.xfinity.com/support/articles/x1-hub-vs-companion-box to help you identify your cable box.

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user_onbmei

3 Messages

Thank you. I found the box in my electronics closet. I could only see the sides a off all the components which were all black in a black box. Once I had the relative dimension proportions (L x W x H) provided by the photos, and the fact what it was not hard mounted in the cabinet, it was easy to find.

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8 days ago

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user_onbmei

What does the X1 box look like?

DreamSayerZ

XfinityDena

user_onbmei

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