New Poster
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4 Messages
Using On-screen configuration for Flex X15 remote
Trying to use the on-screen process to configure Flex remote to control my TV & AV receiver.
I pull up the menu and get to the point where it's asking for my TV brand. I enter the full name and it just sits at "Load more brands...". It appears this "app" is broken and the best I've gotten from chat support is they want to send me a new remote.
Does anyone have a current list of codes for Sumsung TVs? I've tried a list found on the web and the best I've found so far will power up/down but no channel control. I was hoping the online system would have more choices, but I can't get there.
XfinityChad2
Official Employee
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263 Messages
4 years ago
Flex does not offer channel control support. You can use the XR15 remote to navigate through the interface and control your tv power and volume control.
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RogerD1420
New Poster
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4 Messages
4 years ago
Although that sounds really bad to put out a remote with a channel change button to not change channels. However, the issue is the on-screen process is NOT working. Not being able to select the brand of the TV pretty much makes the process broken.
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XfinityChad2
Official Employee
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263 Messages
4 years ago
Samsung should be the first brand listed when the brand selection page loads. You shouldn't have to type it in. These codes are available on Samsung's support site.
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RogerD1420
New Poster
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4 Messages
4 years ago
Thank you for the list of Samsung codes. This however does not address the problem with the on-screen process not working. Is there anyone at Comcast intersted in addressing that issue?
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XfinityChad2
Official Employee
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263 Messages
4 years ago
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RogerD1420
New Poster
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4 Messages
4 years ago
Thank you, this response makes more sense given the original message. Ignoring the problem does not make it go away.
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