New Poster
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7 Messages
Unable to select language on flex box with XR16 remote.
Just got the flex box and can scroll through the language and can't select one. Have followed the steps to factory reset the remote using the * and the i button for 3 seconds and then pressing power, back button and volume down. Tried pressing the mic button to pair it up and still nothing.
XfinityChad2
Official Employee
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263 Messages
5 years ago
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hennir
New Poster
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1 Message
5 years ago
Just happend to me, new customer... The issue was with the new XR16 remote... I guess they are still working the bug out of it. The technican replace it with the older model to fix the problem.
So after searching message boards looking for a solution; the 30 minutes on the initial ssupport phone call; and the time spent with the onsite technican going through the initial loading of the software into the TV Box... all told took about an 90 minutes from my day; all for a "Free" product.
My question is... why can't Xfinity spend some time preloading the software and testing the hardware prior to shipping it to the customer?
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anon7
New Poster
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1 Message
5 years ago
This is exactly what happened to me. Multiple calls to comcast support, them shipping new remote unable to fix. Happened across this thread and plugging into ethernet and waiting for the box to update itself did the trick. Menu of 4 languages on blue background initially--could scroll but not select. After plugging into ethernet, menu of 3 languages on black background appeared and things started working. Glad to have found the solution, but completely ridiculous hoops to jump through.
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landtuna
Frequent Visitor
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9 Messages
5 years ago
I'm in the same boat with language selection, but connecting over ethernet hasn't helped. I wonder if all of the people for whom ethernet worked also had old firmware on their Flex. Since mine is presumably up-to-date (has 3 instead of 4 languages listed), the firmware update doesn't happen, and the ethernet trick doesn't get the remote working.
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EastTexasTexan
New Poster
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1 Message
5 years ago
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landtuna
Frequent Visitor
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9 Messages
5 years ago
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XfinityChad
Official Employee
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1.2K Messages
5 years ago
How many languages do you see? 3 or 4? The device needs to be online in order to push new firmware remotely.
Did you get this box shipped to you or did you pick up at a retail store?
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user_d19ed9
Visitor
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1 Message
4 years ago
I had the same problem with language setup as well and found solution post from Yojoe0707 very helpful. For now all the initial setup has to be done from direct connect, hopefully Xfinity fix that issue somehow. I don't know how the heck the Flex box going to be able discover your router SSID and password automatically without going through direct connect.
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wiscowilz
Visitor
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2 Messages
4 years ago
We just received our Infinity Flex and am having the same problem. Our router isn't really close enough to the TV to actually hook it up through an ethernet cable. We have our own modem. There are 4 languages coming up on the screen when I plug in the Flex. I can move up and down on the language screen but can't actually select. I have a remote that doesn't have numbers on it.
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