1 Message

Wed, Oct 13, 2021 2:29 AM

Unable to add Flex to my account.

When attempting to access my one free Flex system, I repeatedly get a “Looks like something went wrong” error message. Is this an issue with the Xfinity website or my account?


Official Employee


3K Messages

3 d ago

Hey, @user_ebf266! You've come to the right place!

I would love to look over your account and see what needs to be done to get flex out to you as quickly as possible. Please send us a Direct Message with your first and last name as well as your service address so we can assist.

To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

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