Visitor
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1 Message
Tv
I can hear it playing but i can’t see it, it keep saying set up to connect and once I do the screen goes bck to set up again
Visitor
•
1 Message
I can hear it playing but i can’t see it, it keep saying set up to connect and once I do the screen goes bck to set up again
XfinityDemetrise
Official Employee
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30 Messages
2 days ago
Hi there @user_bfshxp Thank you so much for reaching out on our Xfinity Community Forum about issues with your flex box. We are happy to assist! Please let me know if these troubleshooting steps are helpful. I will also drop the link for more info!
https://www.xfinity.com/support/articles/x1-welcome-screen-frozen
To fix Xfinity Flex activation issues, power cycle the device by unplugging the power cord for 15 seconds, check all HDMI connections, and ensure your router is connected to the internet. If stuck on the welcome screen, restart both your modem and the Flex box.
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