Bill881's profile

New Poster

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1 Message

Tue, Feb 9, 2021 8:00 AM

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Tv

Cannot either turn on nor turn off to woth remote. If I m on the tv it periodically stops and switches off the DMI port

Official Employee

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39 Messages

10 m ago

Hi @Bill881 - Looks like you contacted us via phone as well, and were able to speak with a Customer Care colleague. Based on the trouble-shooting you did on that call, it was determined that this issue is related to your television set. Once you're able to get the on/off function working on your TV using your TV remote, I believe your Xfinity remote will be able to also turn your TV on/off. If that's not the case, please let us know. Thank you.

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