1 Message
Tv shutting down
The box needs rebooting or I’m not sure if I need a new one, but I will be watching a show or a movie and then it just shuts blank and it takes me to the home screen
1 Message
The box needs rebooting or I’m not sure if I need a new one, but I will be watching a show or a movie and then it just shuts blank and it takes me to the home screen
XfinityKrista
Official Employee
•
1.2K Messages
1 year ago
Hello @user_194d9d, thank you for taking the time to reach out on social media. I understand how frustrating that must be, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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