1 Message
Tv show redund
The kiddo purchased around $50 worth of a tv show. We didn’t realize until after that you can set a pin for purchasing things. Is there a way we can get a refund?
1 Message
The kiddo purchased around $50 worth of a tv show. We didn’t realize until after that you can set a pin for purchasing things. Is there a way we can get a refund?
XfinityDilary
Official Employee
•
1.7K Messages
20 days ago
Hello, @Vsoto262 Thanks for posting on our Community Forums. I'm sorry to hear about the unauthorized charge. But I'm glad you got the purchase pin set up. We can review the purchase and help resolve this. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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