1 Message

Wednesday, June 7th, 2023 7:36 PM


Tv flex

I’ve connected the small black box to tv but nothing pops up

Problem Solver


908 Messages

9 months ago



Hi there! Thank you for reaching out via our Forums to let us know about this! We can definitely help.


Are you a new customer and have you activated your internet service already?


Also, your Getting Started Kit should include:

  • Flex streaming 4K TV Box.
  • Xfinity Voice Remote.
  • Power cable.
  • HDMI cable.
  • Getting Started Guide.

Did the kit include everything listed above?


Before you begin the Flex setup, make sure your Xfinity Internet is active. Secure the HDMI cable between your TV and the Xfinity Flex streaming TV Box. Plug the power adapter into an electrical outlet and connect it to your Xfinity Flex streaming box, then follow the on-screen prompts to activate.


Xfinity Flex FAQs


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