Skip to main content

    Support

    Offers

R
rachycake
1st Topic
1st Reply

Visitor

 • 

3 Messages

Saturday, August 27th, 2022 4:04 AM

Closed

Title Not Available HBO Max App Xfinity Flex

When trying to watch any movie or TV show through the HBO Max app on Xfinity Flex I receive the message: "Title Not Available"

I have no issues with streaming from the HBO Max app on my mobile device, computer, etc.

I have tried signing out of the HBO Max App, clearing cookies/storage, and signing back in but I immediately get the same error.

I even tried troubleshooting with HBO customer support but this is most definitely a flex issue.

I've tried unplugging/restarting and power cycling the flex box but nothing works. This is only happening specifically with the HBO app.

It's been like this for over a week and I'm getting really frustrated at this point.

Any suggestions on what else to try?

Question

 • 

Updated 

3 years ago

 • Edited

233

3

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

XfinityJessicaA

Official Employee

 • 

330 Messages

3 years ago

Hello @rachycake We appreciate you taking the time to reach out to us today. I know how important it is to ensure you are able to access all of the apps and we'd be happy to help troubleshoot. 

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

0

0

pacoesni

Visitor

 • 

1 Message

3 years ago

I'm having the same issue. I also did everything you did (sign in/out, delete cache, restart, etc.). How did you solve it?

2

0

CCChelseaA

Problem Solver

 • 

637 Messages

Hello there!
Thank you for taking the time to bring this to our attention, that you, also are experiencing some trouble with the HBO Max application! It sounds like you've taken some awesome steps to begin troubleshooting and that does most certainly help to know where to start from! 
Rest assured, you've come to the right place for help.
I know you'd mentioned a restart. I'd like to confirm, when doing so, how long had you left the box off before powering up? Typically when troubleshooting, we ask that you remove the power cord from the TV Box and leave it out for about 20 seconds total before plugging it back in again.
Giving it some time as such, will provide the box ample time to completely shut down, and reboot itself, in turn re-establishing a fresh connection and line of communication with us! 
We look forward to hearing from you!  

I no longer work for Comcast.

3 years ago

0

rachycake

Visitor

 • 

3 Messages

@pacoesni​ Getting any answers to this was such a headache but I eventually spoke with support. Apparently, this has been an ongoing issue since August 15th that they are aware of. As of now they don't have any solution. They offered me $10 for the "inconvenience" and said that they would contact me once the issue is resolved 🤷🏼‍♀️

3 years ago

0

rachycake

Visitor

 • 

3 Messages

3 years ago

Since there are so many views on this I'm assuming this is a widespread issue. I finally spoke with someone in support and apparently this is an ongoing issue. Xfinity is aware of it but as of right now there is no solution. If you do get through to them they may offer you a $10 credit on your next bill for the "inconvenience" like they did me but I don't think it's worth the hassle tbh. They did say that they would contact me once the issue has been resolved. I will post an update if/when they do!

0

0

forum icon

New to the Community?

Start Here