Threw away old Flex Box and now getting charged for an extra one
When I changed my plan online, I was sent a new Flex box automatically even though I already had one from my previous plan that was about a year old. When I had to speak to someone at Xfinity about the changes to my plan (because it can't just be done online), they said I could keep the Flex box I already had or return it and use the new one. They did not say I would be charged an extra $5 for the old one if I kept it as a secondary box. I only have 1 TV. I only need 1 Flex box, so I threw away the old one. Now I see that the website says it has to be returned, but like some of the other people on the forum, I was told by an Xfinity representative that it was optional to return it. So now I have to pay over $100 for a free box I wasn't told I absolutely had to return, to get a $5 monthly charge taken off my account?! That doesn't seem ethical. I already talked to someone at Xfinity about this issue, but they were only interested in trying to sell me a mobile plan and said they would pass on my issue to someone else and I would get a call, it's been weeks. Someone from Xfinity, please help.