Visitor
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1 Message
They just deactivated my device without consent.
I called for a new remote and was told to go to an xfinity location to get it. I was also told my equipment was old and should be updated. Not sure why I wasn’t informed of this prior to the call. I tell the rep I will get to a store when I can. Within the next week or two. Little did I know that after the call, the rep deactivated my current device. I called back and spoke to several more people who assured me that after the xumo box is deactivated, it can never be activated. So here I am. Just needing a new remote- and now without my tv completely. (Old tv.. xumo makes it a smart tv) called and spoke to 7 people in a time span of 3 hours. All of which told me there’s nothing they can do for me.
XfinityChelseaB
Official Employee
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2K Messages
23 days ago
Hello @user_ctvr41, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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