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user_98c18c
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Wednesday, December 1st, 2021 8:13 PM

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The year without a santa clause wrong movie plays

Hi—I rented the year without a Santa clause which states it’s the 1974 animated version with Mikey Rooney. A different version that is live action plays when I try to watch the movie. I am very sure I purchased the correct one because of the production year cast and movie description. How do I get a refund if you have the wrong movie uploaded?

Question

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Updated 

4 years ago

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CC_Tony

Retired Employee

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1.4K Messages

4 years ago

Hello, @user_98c18c! We can definitely look over your Xfinity On Demand history and refund you for any unwatched content. Please, use the Direct Messaging icon in the upper right (next to the bell) to compose a new message to "Xfinity Support" with your name and address so we can check it out. Thank you!

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user_4e64c3

Visitor

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5 Messages

@XfinityTony The same thing just happened to me. Please fix this issue.

4 years ago

0

user_17cfe6

Visitor

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1 Message

4 years ago

Happened to me too. Quite annoying.

3

CCJoseph

Problem Solver

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729 Messages

If you are worried about your services, feel free to reach out to us here. We are happy to help troubleshoot and get it fixed for you, @user_17cfe6. 

I no longer work for Comcast.

4 years ago

0

user_4e64c3

Visitor

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5 Messages

@XfinityJosephB The same thing just happened to me. Please fix this issue.

4 years ago

0

CCEdgardo

Problem Solver

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513 Messages

Hi there, @user_4e64c3. Thank you for commenting on the post. Please send us a direct message by pressing on the chat message at the top right corner of the page. We will be more than happy to assist you. 

I no longer work for Comcast.

4 years ago

0

user_4e64c3

Visitor

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5 Messages

4 years ago

Same thing with me just now!

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stbenson0926

Visitor

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1 Message

4 years ago

This happened to me too. Very annoying.

1

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CCGina

Official Employee

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800 Messages

Hey @stbenson0926, so sorry to hear and see that this movie isn't playing the correct content!

 

I checked and found that it's being looked into and corrected, but I would be happy to make sure we get this credited for you. Please use the instructions my colleagues have given above to send a direct message and we'll get that taken care of ASAP :) 

I no longer work for Comcast.

I am an Official Xfinity Employee.
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4 years ago

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