tech support

In the middle of the movie, it gives me a black screen and sometimes it comes back and sometimes I have to change channels because it seems stuck on the black screen

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XfinityQue

Official Employee

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716 Messages

5 months ago

user_y3zi30, hello there and thanks for reaching out. I understand how that can be frustrating, especially with not being able to watxch your entertainment in peace. Have you done the basic troubleshooting and unplugged your equipment?

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user_y3zi30

Visitor

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2 Messages

Yes, I have done the unplugging and rebooting but it keeps happening again and again

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5 months ago

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XfinityQue

Official Employee

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716 Messages

user_y3zi30, ok, thank you for sharing. Is this only happening to one program or multiple?

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5 months ago

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NetwrkrPrime

New Poster

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3 Messages

5 months ago

I have the same issue. It happens whenever a program goes to commercial. if you flick the channel up or down then back to the original, it comes backi.

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XfinityDuron

Official Employee

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824 Messages

Hi there @NetwrkrPrime just wanted to reach out to see if you are still having issues with your TV programs?

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We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

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user_y3zi30

tech support

XfinityQue

user_y3zi30

XfinityQue

NetwrkrPrime

XfinityDuron

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