Hello, @user_0907b3! Thanks for reaching out here on our Community Forums for assistance with the XRE 00250 error code. We'd be happy to help! This error appears when the serial number on the box is missing from our inventory. Is this a new device you just got? We might need to review the serial number on our end. Could you please send our team a private message with your full name and full address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
XfinityDilary
Official Employee
•
360 Messages
4 m ago
Hello, @user_0907b3! Thanks for reaching out here on our Community Forums for assistance with the XRE 00250 error code. We'd be happy to help! This error appears when the serial number on the box is missing from our inventory. Is this a new device you just got? We might need to review the serial number on our end. Could you please send our team a private message with your full name and full address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it.
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