Good afternoon @user_9i5dq7, and thank you for reaching out on our Community Forums. We appreciate it.
I see that you mentioned your TV became unpaired. To make sure we understand the issue correctly, did your cable box become unpaired from the TV, or are you referring to the remote becoming unpaired from the TV or cable box?
Additionally, what troubleshooting steps have you tried so far?
XfinityAlyssaA
Official Employee
•
2.9K Messages
13 hours ago
Good afternoon @user_9i5dq7, and thank you for reaching out on our Community Forums. We appreciate it.
I see that you mentioned your TV became unpaired. To make sure we understand the issue correctly, did your cable box become unpaired from the TV, or are you referring to the remote becoming unpaired from the TV or cable box?
Additionally, what troubleshooting steps have you tried so far?
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