1 Message

Wed, Sep 15, 2021 10:36 PM


subscriptions added but no access and can't cancel?

We recently noticed a huge increase in our bill and when we went to the details, noticed 4 new subscriptions added (CINEMAX, Showtime, STARZ, and HBO Max). However, in our subscriptions nothing shows and we cannot access these channels so would essentially be paying for nothing. The chat agent says nothing Is available and the 800 number keeps hanging up every time we are connected. Anyone else have this issue?

Official Employee


405 Messages

1 y ago

Hello, @user_7c7c46! Thank you for connecting with us here on our forums page! We are happy to help with your billing concerns and getting your subscriptions in order. We'll have to get your name and the complete address via a Direct Message. We look forward to your reply. 


To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

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