Cndythomp1's profile

New Poster

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2 Messages

Wed, Sep 30, 2020 11:00 AM

Closed

Stuck

My tv is stuck on the message Welcome Connecting your entertainment experience. I have shut everything down and restarted but I’m continuing to have the same problem

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XfinityChad

Official Employee

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1.2K Messages

2 y ago

Can you try pressing the WPS button on the bottom of your flex device or try connecting via ethernet to your modem and see if you can get past the Welcome Screens?

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