New Poster
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3 Messages
Stuck at “Pairing your set-tip box with Wireless gateway”
Box was working fine. Now it stays at the “Let’s start by pairing your set-top box with your wireless gateway.” Screen.
- Have my own modem.
- Remote will not work to select the 2 options of “initiate pairing” and “Manual Setup”
Like I said the box was working fine for about a week. No it’s stuck here. Have unplugged and let sit for over a day, plug it back in and get the same screen after the welcome screen. Not sure why the remote won’t work but this would be resolved if I could select manual setup like I did the first time. Please help.
- Have my own modem.
- Remote will not work to select the 2 options of “initiate pairing” and “Manual Setup”
Like I said the box was working fine for about a week. No it’s stuck here. Have unplugged and let sit for over a day, plug it back in and get the same screen after the welcome screen. Not sure why the remote won’t work but this would be resolved if I could select manual setup like I did the first time. Please help.
XfinityChad
Official Employee
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1.2K Messages
4 years ago
Glad we could fix it!!
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geminismile
Contributor
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21 Messages
4 years ago
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leroy49
New Poster
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1 Message
4 years ago
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BP18
New Poster
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1 Message
4 years ago
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XfinityChad2
Official Employee
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263 Messages
4 years ago
Looks like your flex box is active already and has the latest firmware. Are you just trying to change wifi networks?
Did you try pressing the WPS button on the bottom of the Flex box and then on your gateway? That should auto-connect to your home wifi.
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user_3dd37b
Visitor
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1 Message
4 years ago
Need to unpair the old remote. What do I do ??????????
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user_8b6c2d
Visitor
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3 Messages
4 years ago
Any luck? Same situation
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XfinityChad2
Official Employee
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263 Messages
4 years ago
Can you provide more details on what issue your facing? What screen are you on? What troubleshooting steps have you done so far?
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Lyle_ecf70f
Visitor
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1 Message
4 years ago
One day xifinity upgraded the firmware and then the Flex device started having all the same issues you guys described above. Stuck on let us pair with the wireless gateway screen. Remote not working but can control my TV power and volume. WPS pairing don’t work as the screen just stuck on the initial pairing step after many reboots (unplug the power).
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