1 Message

Thu, Dec 16, 2021 5:07 AM

Stolen flex

I have searched my whole place for my flex. I set it up in my son's room as a surprise and created a peacock account. I noticed it wasn't by his tv anymore and deep cleaned his room thinking it was in his hidey hole in his closet or under his bed. Nope was nowhere to be found. I checked all other rooms and didn't find it there. I remembered throwing a goodbye party for my sister around the time it disappeared and didn't think anyone would deliberately walk into my son's room to take something they aren't able to use. Hopefully they aren't. And now I have no idea what to do. I have it on my bill and can't even use it now when I set everything up. 

Accepted Solution

Official Employee


183 Messages

Hace 5 m

Hello, @user_371f1e. We never want something like this to happen within the comfort of your home. It must be very upsetting to have happened in the first place! We'd love to investigate this issue together with you. Would you be willing to send us a private message with your full name and address?


To send a "Peer to peer" ("Private") message:

Click "Sign in" if necessary

-Click the "Peer to peer chat" icon

-Click the "New message" (pencil and paper) icon

-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it


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