Sun, Sep 26, 2021 2:31 PM
Why can I not sign in to my existing Starz account?!? What is the point of flex if it wants me to resubscribe?!? Rediculous .
8 d ago
4 m ago
Hey @user_003fe8 Thank you for reaching out through our Community Forums.Unfortunately, if you subscribe to the following: Cinemax, Starz and/or EPIX online, you'll need to cancel your existing subscription and purchase these services through Comcast in order to access them on your Xfinity Flex streaming TV Box.
@XfinityEva Why? I pay for my HBO service separately yet I can log in to that account through my Flex box. Why not STARZ?
2 m ago
Same problem with CuriosityStream and other content providers. If you already paid for an account on the providers website, then you have to pay again to subscribe and watch it on Xfinity. Xfinity and the content providers do a poor job of making this double-payment situation clear, because they both profit from the confusion. Most content providers subscriptions are non-refundable.