U

Visitor

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3 Messages

Thu, Sep 22, 2022 9:51 PM

So tired of the runaround!

My internet was downgraded and now I have no Flex service either despite there advertising it as flex is free with internet service. Why is my flex not working then? Why was my internet changed without my authorization?! I am so tired of this! I've spoken with several agents today and they all have told me different things and reasons and told me they fixed it but didn't. 

XfinityAaron

Official Employee

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739 Messages

2 d ago

Hello @user_e5109d. I am sad to hear about your bad experience and I would love to look into this with you. Let's start by getting your account pulled up. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. 
Here are detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the direct message icon
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Visitor

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3 Messages

@XfinityAaron​ I sent a message to xfinity support but nobody is answering 

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