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user_60bbfd
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Visitor

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3 Messages

Thursday, July 7th, 2022 11:54 PM

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Sling tv app

The guide on the Sling tv app no longer works and locks up the app when I attempt to access it.

Question

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Updated 

3 years ago

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Accepted Solution

user_60bbfd

Visitor

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3 Messages

3 years ago

The issue is with the Sling app, when viewed via the Xfinity Flex box. It works correctly on a different TV, without the Flex box. I have refreshed/rebooted/unplugged the box, ensured the system is updated and restarted my wifi multiple times, to no avail.

3

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CCElizabeth

Problem Solver

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908 Messages

@user_60bbfd Thank you for letting me know! I would love to take a closer look at this and run through some troubleshooting steps with you.

 

Please send a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.

 

  1. Click "Sign In" if necessary
  2. Click the "Direct Messaging" icon (upper right corner of this page)
  3. Click the "New message" (pencil and paper) icon
  4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
  5. Type your message in the text area near the bottom of the window
  6. Press Enter to send your message

I no longer work for Comcast.

3 years ago

0

user_60bbfd

Visitor

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3 Messages

Thanks for your reply. Actually, as of yesterday, the issue had been resolved. Although, by no action I took; possibly a system update.

Thanks again for assisting me with this matter.

3 years ago

0

CCRenee

New Problem Solver

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169 Messages

Thanks for following up with us @user_60bbfd and letting us know that the issue has been resolved! Please let us know if there is anything additional, we can do to help.

 

Thank you for being a longtime Xfinity customer and for choosing us as the service provider for your home. I hope you have a wonderful day, and thanks again for allowing us to help with your account concerns.

I no longer work for Comcast.

3 years ago

0

CCElizabeth

Problem Solver

 • 

908 Messages

3 years ago

Hello, @user_60bbfd, and thank you for taking some time from your day to create this post for our Xfinity Community Forum! 

 

Is the issue you are experiencing with the Sling TV app or Xfinity Flex? What troubleshooting has been attempted to try and resolve this so far?

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