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Visitor

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3 Messages

Thu, Jul 7, 2022 11:54 PM

Sling tv app

The guide on the Sling tv app no longer works and locks up the app when I attempt to access it.

Accepted Solution

Visitor

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3 Messages

3 m ago

The issue is with the Sling app, when viewed via the Xfinity Flex box. It works correctly on a different TV, without the Flex box. I have refreshed/rebooted/unplugged the box, ensured the system is updated and restarted my wifi multiple times, to no avail.

Official Employee

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617 Messages

@user_60bbfd Thank you for letting me know! I would love to take a closer look at this and run through some troubleshooting steps with you.

 

Please send a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.

 

  1. Click "Sign In" if necessary
  2. Click the "Direct Messaging" icon (upper right corner of this page)
  3. Click the "New message" (pencil and paper) icon
  4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
  5. Type your message in the text area near the bottom of the window
  6. Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

Thanks for your reply. Actually, as of yesterday, the issue had been resolved. Although, by no action I took; possibly a system update.

Thanks again for assisting me with this matter.

Official Employee

 • 

98 Messages

Thanks for following up with us @user_60bbfd and letting us know that the issue has been resolved! Please let us know if there is anything additional, we can do to help.

 

Thank you for being a longtime Xfinity customer and for choosing us as the service provider for your home. I hope you have a wonderful day, and thanks again for allowing us to help with your account concerns.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

617 Messages

3 m ago

Hello, @user_60bbfd, and thank you for taking some time from your day to create this post for our Xfinity Community Forum! 

 

Is the issue you are experiencing with the Sling TV app or Xfinity Flex? What troubleshooting has been attempted to try and resolve this so far?

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