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user_1d6ac9
1st Topic

Visitor

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3 Messages

Wednesday, August 3rd, 2022 12:53 PM

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Sling crashing repetitively

Just got Flex on out account within last month.  We have very fast internet but Sling app crashes intermittently and repetitively.  What is solution?

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3 years ago

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XfinityPaula

Official Employee

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1.5K Messages

3 years ago

Hello @user_1d6ac9 Thank you for sharing the trouble you are having with the sling app on the Flex box. I am not showing and known issues with the app on Flex, but I don't think it is a network issue. Are other apps working correctly? 

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user_e80c47

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@XfinityPaula​ I believe so, but we use Sling majority of the time.  It crashes almost every time at unpredictable intervals.  TV goes dark, so we hit Menu & it returns us to the Flex main menu.  That’s why I suspect it’s a Sling vs Flex bug issue.  If you Google it you will see it is not an uncommon experience.

3 years ago

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XfinityJaxie

Official Employee

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292 Messages

Hello, @user_e80c47, thank you for letting us know, have you seen a message on your TV that it's not compatible with Sling at all? We just want to rule this out as a possibility. 

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3 years ago

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user_1d6ac9

Visitor

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3 Messages

No, nothing like that. Every now & then we do get a pop up error code as I did this morning, saying “we’re having trouble with this app” then it automatically returns me to Flex Home menu.

3 years ago

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user_1d6ac9

Visitor

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3 Messages

Literally an everyday occurrence.  Again this morning, as yesterday morning, in Sling and recd pop up that there was Sling Commercial Break.  A few seconds later, error msg with code, black screen.  Pressed Home & Flex menu appears.

3 years ago

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XfinityThomasD

Official Employee

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1.3K Messages

I can certainly see why that would quickly become old and frustrating. Have you already tried to uninstall the app? Reinstalling can sometimes correct anything that may have not been properly updated. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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