Hi there, thank you for taking the time to reach out to us through our Xfinity Forums. I understand how concerning it would be to see an unexpected charge on your account. Please rest assure you have reached the right team for assistance. To get started, send us a direct message with your full name and service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
Accepted Solution
CCValerie
Official Employee
•
974 Messages
3 years ago
Hi there, thank you for taking the time to reach out to us through our Xfinity Forums. I understand how concerning it would be to see an unexpected charge on your account. Please rest assure you have reached the right team for assistance. To get started, send us a direct message with your full name and service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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