Visitor
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1 Message
Service Tech
My Service tech was out 9/19 to fix my phone line to my modem WELL he set everything up great HOWEVER hours after he left I lost my land line I'm UNABLE to use my land line that I assumed was fixed. I called tech support he reset on his end and still no land line for me. I then attempted to get a tech back and was informed I have to WAIT for a day to get someone out. I would like a REAL human with some authority to text me regarding my horrible experience
XfinityChristy
Official Employee
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2.1K Messages
9 months ago
I’d love to take a closer look at your account and see what options we have to resolve this as quickly as possible. While I can’t send texts, I can assure you we’ll get to the root of this issue for you, and turn this experience around for you. 😊 To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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