Rewind Live TV

New to Flex. Ten years previously with X1. Generally satisfied but frustrated with the lack of Rewind on Live TV. A previous poster mentioning putting a show on Pause and the FF to the point they wanted to stop but that is a balky process and an unnecessary step. This issue was posted two years ago and is a feature that was available on a Roku stick that is at least one generation old. Using the voice remote to go to the beginning of a live show does not work. I have only tried rewind on a show on YouTube TV. Any plans for this to be addressed?

Responses

CCTravis

Problem Solver

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546 Messages

4 months ago

@Wasmurray Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. To be clear, the issue only exists in YouTube TV, correct?

Can you please attempt to use the Rewind / FF controls in other Apps, to help determine if this is isolated to one or multiple Apps?

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Wasmurray

Contributor

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24 Messages

@XfinityTravis I was able to rewind on Peacock live TV. Netflix and Prime are not a problem but those are not live programs. YouTube TV will allow a 15 second rewind but that is not enough for what I need.

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4 months ago

0

CCChristian

Contributor

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127 Messages

Thank you @Wasmurray for sharing these details with us. I would like to take a closer look into this situation, and gather a bit more information, to possibly submit a ticket. Could you please send me a Direct Message with your first and last name, as well as your full and complete address? Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast.

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4 months ago

0

Flex

Wasmurray

Rewind Live TV

CCTravis

Wasmurray

CCChristian

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