2 Messages

Mon, Jul 19, 2021 7:13 PM

Return Flex for Amazon Gift Card

I received an email from Xfinity in June encouraging me to return my Flex box for a $25 Amazon gift card. A screenshot of that email is attached (I deleted the portion of the email that included the serial number of my Flex box). I returned my box to the local Xfinity store and the associate there said I would receive the gift card via email. I got a confirmation email about the return of my Flex box on July 4, 2021, but I have not yet received the gift card.

When can I expect to receive it and is there anything I can do to expedite this process? Thank you.


Official Employee


343 Messages

11 d ago

llo and thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand wanting to receive a gift card, who doesn't love bonuses! I'm more than happy to look into this further for you. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.


 To send a "Peer to peer" ("Private") message you may need to:

Click "Sign In"
Click the "Peer to peer chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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