1 Message
Replacing box
We have an xfinity flex box that we’ve had for over 3 years, and we’re planning to move soon while keeping xfinity as our internet provider. Our flex box sometimes randomly shuts down, and we would like to replace it. What do we need to do to swap our xfinity flex box for a new one?
DreamSayerZ
Problem Solver
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434 Messages
5 months ago
@user_321wac Do you have an Xfinity store nearby you? If so, you can exchange it there.
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XfinityAldrik
Official Employee
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1.2K Messages
5 months ago
Thank you for reaching out to us @user_321wac! As DreamSayerz mentioned, you can always swap equipment at a local Xfinity store.
Are you moving to a different city or state? If you are planning on moving to a different city or state, it is recommended to return your current rental equipment and have new equipment shipped to the new address.
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