Hey there @user_gspwsa! I can certainly help you with that! We have a few convenient ways for you to get a replacement remote.
You can quickly order a new remote by visiting the Xfinity Assistant. Just type 'Replace remote' to initiate a shipment. Please note that while the remote itself is free, a standard shipping and handling fee of $5.95 usually applies.
If you'd like to avoid the shipping fee, you can pick up a new remote at no cost by visiting any Xfinity Retail Store.
If you'd prefer I handle the order for you, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to place your order.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityQuemekia
Official Employee
•
866 Messages
2 hours ago
Hey there @user_gspwsa! I can certainly help you with that! We have a few convenient ways for you to get a replacement remote.
You can quickly order a new remote by visiting the Xfinity Assistant. Just type 'Replace remote' to initiate a shipment. Please note that while the remote itself is free, a standard shipping and handling fee of $5.95 usually applies.
If you'd like to avoid the shipping fee, you can pick up a new remote at no cost by visiting any Xfinity Retail Store.
If you'd prefer I handle the order for you, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to place your order.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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