Hey there @user_gspwsa! I can certainly help you with that! We have a few convenient ways for you to get a replacement remote.
You can quickly order a new remote by visiting the Xfinity Assistant. Just type 'Replace remote' to initiate a shipment. Please note that while the remote itself is free, a standard shipping and handling fee of $5.95 usually applies.
If you'd like to avoid the shipping fee, you can pick up a new remote at no cost by visiting any Xfinity Retail Store.
If you'd prefer I handle the order for you, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to place your order.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
You can quickly order a new remote by visiting the Xfinity Assistant. Just type 'Replace remote' to initiate a shipment. Please note that while the remote itself is free, a standard shipping and handling fee of $5.95 usually applies.
If you'd like to avoid the shipping fee, you can pick up a new remote at no cost by visiting any Xfinity Retail Store. No need to return your old one.
If you'd prefer I handle the order for you and are alright with the shipping fee, let us know.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
whoop1 Thanks for reaching out to us here with your questions! You can view Xfinity remote controls at the following link https://www.xfinity.com/support/articles/remote-controls.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
mpg155 Thanks for commenting on a post. You can definitely get a new remote through the steps advised above. If you already have a working voice remote, you can also say "Order new remote", which will help get a new one sent to you as well.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityQuemekia
Official Employee
•
1.2K Messages
5 months ago
Hey there @user_gspwsa! I can certainly help you with that! We have a few convenient ways for you to get a replacement remote.
You can quickly order a new remote by visiting the Xfinity Assistant. Just type 'Replace remote' to initiate a shipment. Please note that while the remote itself is free, a standard shipping and handling fee of $5.95 usually applies.
If you'd like to avoid the shipping fee, you can pick up a new remote at no cost by visiting any Xfinity Retail Store.
If you'd prefer I handle the order for you, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to place your order.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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mpg155
New Poster
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6 Messages
17 days ago
I Ned xr15. Remote sent to me
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mpg155
New Poster
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6 Messages
17 days ago
Send me a remote
xr15
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