Hello @user_o2zxkr, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. You can go to your local Xfinity Service Center, and they can give it to you for free or we can ship out a new remote for $5.95 standard shipping. Whatever works for you, just let us know, so we can make sure you get taken care of.
Hi there, @user_o2zxkr Thanks for reaching out to us on the Forums! I do apologize for the trouble you are experiencing trying to get a new remote. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!-Richard
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityChelseaB
Official Employee
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2.1K Messages
25 days ago
Hello @user_o2zxkr, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. You can go to your local Xfinity Service Center, and they can give it to you for free or we can ship out a new remote for $5.95 standard shipping. Whatever works for you, just let us know, so we can make sure you get taken care of.
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