New Poster
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2 Messages
rdk-03088
Since "upgrading", the Xfinity TV signal keeps dropping at irregular times while Internet connectivity (most often) remains. System resets (unplugging box, or from Customer Support) sometimes work, sometimes don't.
I'm getting really tired of "check connections" suggestions; they're not ever loose. Any connection problems appear to be software or hardware at the server end.
XfinityQuemekia
Official Employee
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783 Messages
1 day ago
Hi @rt-sails, I understand your frustration, especially when your internet remains stable while your TV service intermittently drops. Since you have already verified your physical connections and performed multiple resets, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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