Products not offered because of service discount category

I think that it is unfair and it is biased that you all offer the flex at no additional charge to "on" regular xfinity Internet service receivers and you don't provide it for the essentials when that's who you should be provided for because you do provide the essential service that's wrong and I'm gonna report to the regulations VERY MISLEADING IT WAS IN MY OFFERS ON MY APP LAST NIGHT AND KEPT TELLING ME TO CALL WHEN I TRIED!! VERY VERY MISLEADING AND I WORK AT A BANK