Problems with Samsung Xfinity app and Xi6-t box
We recently purchased a Samsung Q70T TV and the Xfinity app worked fine with it and the Samsung remote control
Comcast then sent us a new cable box for that tv, cable box model Xi6-T, in order to be able to watch 4k shows through Xfinity.
After a lot of wrangling, I managed to get the new box working. I can control Xfinity things like the guide, changing channels, and getting to the home screen just fine. However, the FF and Rew buttons on the Samsung remote do not work correctly.
When I hit the Play/Pause button on the remote, the FF movement (hitting the right side of the pad) opens up the split screen view of the guide. Likewise, hitting Rew/left side of pad opens up the notifications.
This is what happens with the Xfinity app when using the pad in normal viewing mode and if just using Xfinity by itself. With the Samsung remote, after you hit the Play/Pause button the pad is supposed to do FF and Rew instead.
So as it stands now, if we use the new cable box, we have to use two remote controls to watch TV. Before the new box, we only needed the one from Samsung.
I was wondering if there is a way around this or if it's a known issue that is being worked on. Honestly, given how tech-impatient my family is, I think they would prefer not to have access to 4k shows and just be able to use one remote for everything, but I would hate to switch back if there is a solution just around the corner.